ORDERING AND PAYMENT METHODS

Which payment methods do you accept?

We accept all major credit cards and PayPal.

How can I make changes to my order?

Please Contact Us within 24 hours with your order number.  Orders that have already been shipped cannot be changed or canceled.

How can I cancel my order?

As long as the order hasn’t been shipped yet, you can still cancel the order. Please Contact Us within 24 hours with your order number.

Is my personal information safe?

Shopping on our site is safe and secure. we use Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information, please read our Privacy Policy.

What to do if I didn’t receive order confirmation email?

Please ensure your email is correct when you place an order. Add us to your address book or check your spam folder. If there is still no confirmation email, please Contact Us.

SHIPPING

What countries do you ship to?

Currently, we ship to 35 countries. Please see the list in Shipping Info.

How long does the shipping take?

We use Standard Shipping ePacket for our free international shipped orders, which comes with tracking and generaly arrives in 10 – 20 business days from the shipped day. 

How can I track my order?

You’ll receive a shipping confirmation email that includes the tracking number and tracking link once your order(s) has been shipped out and all tracking numbers are collected.

How long does it take to process my order?

All orders are generally processed in 2 – 4 days and then shipped out to you.

*The order processing time can take up to 7 days before ship out when we sometimes experience very high order volumes.

I ordered multiple items but have only received one item, why is that?

Don’t worry. We ship out items in your order as soon as they have been processed instead of waiting till the entire order is complete. We use this shipping method to ensure the quickest delivery times possible. So you might not receive all of your items in the same package at the same time.

RETURN OR EXCHANGE

What is your return policy?

If you’re not 100% satisfied with the item(s) you received, we gladly accept returns within 14 days of receipt for a full refund. 

For more details, please read our Returns & Exchanges.

How can I make a return or exchange?

Please Contact Us first before attempting to send anything back to us. You can follow the return procedure in our Returns & Exchanges.

The Exchanges only processed for damaged, defective, or the wrong item(s) shipped.

What to do if I receive a defective item?

Please Contact Us within 3 days after receiving your order with your order number and any photos from the defect. We can arrange an exchange for you. Please read the policy in our Returns & Exchanges.

If you have any question about this Shopping Info

Ask Me Here